At Marabuchuvai, we strive to deliver high-quality products and ensure customer satisfaction. Due to the nature of food and consumable products, our refund, return, and cancellation policy is designed to maintain product safety and quality standards.

By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation

Orders may be cancelled only before the product has been dispatched.

If you wish to cancel your order, please contact our customer support immediately with your order details.

Once the order has been shipped or dispatched from our facility, cancellation requests may not be accepted.

2. Return Policy

As most of our products are food and consumable items, returns are generally not accepted once the order has been delivered.

However, returns may be considered under the following circumstances:

• You received a damaged product
• You received the wrong product
• The product package was tampered with during delivery

In such cases, customers must notify us within 24 hours of receiving the order.

3. Return Request Process

To request a return or replacement, please follow these steps:

1. Send an email to care@marabuchvai.com
2. Include your order number
3. Provide clear Video and photos of the product and packaging
4. Describe the issue briefly

Our team will review the request and respond within 1–2 business days.

4. Refund Policy

Once the issue is verified and approved, we may offer one of the following solutions:

• Replacement of the product
• Store credit
• Refund to the original payment method

Refunds, if applicable, will typically be processed within 5–7 business days after approval.

Please note that payment gateway processing times may vary depending on the bank or payment provider.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Products returned after the 24-hour reporting window
• Products damaged due to improper handling after delivery
• Items purchased during special promotions or clearance sales (unless damaged or incorrect)

6. Delivery Issues

If your order has not been delivered within the estimated delivery timeframe, please contact our support team so we can assist in tracking the shipment with our delivery partners.

7. Contact Us